The Feature Funnel: A Tool for Managing User Wishlists

Posted on March 21st, 2012

The Sales Funnel Many sales professionals are familiar with the systematic approach to selling a product or service known as the “sales funnel". The sales funnel employs the metaphor of a funnel (wide neck at the top, narrow spout at the bottom) to represent the dwindling number of sales prospe...

Comics and Infographics

Posted on March 19th, 2012

Words are often not the best way to present complex or tedious material. Because I don't draw well, I often discuss the benefits of engaging a professional graphic designer during our Essentials of Business Analysis courses. What could be more complex (and tedious) than describing the desi...

Software Quality Bloopers

Posted on March 15th, 2012

I can't resist snapping examples of software quality bloopers. It all started with this MS Windows registry error message that obliterated the details of our Software Quality Essentials course. Then there was an MS Access error message displayed over the top of a flight information displa...

Radar Charts

Posted on March 14th, 2012

I have always been a fan of Ron Jeffries’ Big Visible Charts, “Charts on the wall are many times more effective than charts on a web site or in a fancy slide show. A web site doesn’t push information at us; we have to go look. A slide show always comes with a meeting and a lecture. A wall chart i...

Creating a Glossary of Terms

Posted on March 13th, 2012

The most difficult aspect of creating a glossary of terms is writing a clear definition for each entry. WordNet is a database of the English language that can help simplify the task. As well as providing definitions of English words, WordNet also lets you explore relationships between terms such...

Business Analysis and Process Modelling

Posted on March 12th, 2012

Process models can be classified using two independent dimensions:logical vs. physical; andcurrent vs. proposed ("as-is" vs. "to-be").Logical Models Logical models emphasise goals. They are often described using flowcharts or a formal modelling language such as BPMN or UML. However, it is often q...

The UML Collaboration Element

Posted on March 10th, 2012

Suppose I want to conceptually model a network of flights between airports. No problem I use a class called Airport and a recursive association called Flight. A recursive association is one that connects two instances of the same class. In other words both ends of the association touch the same ...

Phil Robinson

A place to reflect on consulting and teaching experiences and share my learning and insights with readers.